Refund policy

We do our absolute best to provide the most detailed and accurate pictures/descriptions of each record. Returns are typically handled case by case and our goal is to always do the right thing and make sure you are happy. Please email support@rollinrecs.com to start the process.

Please note that Rollin' Records is not responsible for lost or stolen packages. If your package is lost or stolen, please file a claim with the responsible shipping company via the link below.

USPS Claims
UPS Claims
Fedex Claims
DHL Claims

Examples that qualify for a return

-Incorrect record being sent by mistake

-Record damaged or lost in transit

Examples that do NOT qualify for a return

-Not liking the sound quality of a release

-Vinyl color is different than the item shown in the product picture.

-Incorrect labels

-Skipping

-Cosmetic damage (Unless severe)

-We will not offer exchanges or returns for seam splits, corner dings, torn shrink wrap, small creases and other similar cosmetic damage.

Why does my record skip?

Skipping is often a result of the turntable rather than the record, so please try adjusting the tone arm first to see if that fixes the issue. If the problem persists, reach out to support@rollinrecs.com , preferably with a picture or video of the problem spot.

Updated policy: Starting 10/1/20 we will no longer accept any returns/refunds for EU Import releases. The 2 exceptions are listed below.

1- The LP’s arrived warped due to heat exposure in transport.

2- The wrong record was sent by mistake

Example artists that would fall under this policy: Frank Ocean, Mac Miller, Kanye West, Travis Scott, Flatbush Zombies, Chance The Rapper, Curren$y, Joey Bada$$, Logic, A$ap Mob/Rocky, Beyonce, Jay-Z, Tyler The Creator, Kendrick Lamar, Drake, Childish Gambino, Wu-Tang, Brockhampton, etc.

Examples that do NOT qualify for a return/refund: Skipping, missing songs, misspellings, vinyl color, sound quality, mismatched labels, cosmetic damage.

Please be mindful of the fact that defects are common with all unofficial releases sold anywhere online or at record stores. It is something that is unfortunately out of our control as we are just retailers.