All orders ship within 3-5 business days after being placed, regardless of the shipping speed selected at checkout. There are exceptions to this policy that we will notify customers of via social media if we are unable to ship your order within said timeframe.
Once your order ships, you will receive an email with the tracking number in it to track the progress of your order.
We ship orders Monday-Friday 9:00 AM- 6:00 PM PST. Currently, we do not fulfill orders on Saturday or Sunday.
Please note: The shipping service you select at checkout reflects the shipping speed you are paying for, not the fulfillment time. Your order will ship within 3-5 business days after it is placed, regardless of if you selected next day shipping, or standard Media Mail shipping.
We do our absolute best to provide the most detailed and accurate pictures/descriptions of each record. Returns are typically handled case by case and our goal is to always do the right thing and make sure you are happy. Please email firstname.lastname@example.org to start the process.
Please note that Rollin' Records is not responsible for lost or stolen packages. If your package is lost or stolen, please file a claim with the responsible shipping company via the link below.
Examples that qualify for a return
-Incorrect record being sent by mistake
-Record damaged or lost in transit
Examples that do NOT qualify for a return
-Not liking the sound quality of a release
-Vinyl color is different than the item shown in the product picture. For more info on this please visit our FAQ page here.
-Cosmetic damage (Unless severe)
-We will not offer exchanges or returns for seam splits, corner dings, small creases and other similar cosmetic damage.
Updated policy: Starting 10/1/20 we will no longer accept any returns/refunds for unofficial releases. The 2 exceptions are listed below.
1- The LP’s arrived warped due to heat exposure in transport.
2- The wrong record was sent by mistake
Example artists that would fall under this policy: Frank Ocean, Mac Miller, Kanye West, Travis Scott, Flatbush Zombies, Chance The Rapper, Curren$y, Joey Bada$$, Logic, A$ap Mob/Rocky, Beyonce, Jay-Z, Tyler The Creator, Kendrick Lamar, Drake, Childish Gambino, Wu-Tang, Brockhampton, etc.
Examples that do NOT qualify for a return/refund: Skipping, missing songs, misspellings, vinyl color, sound quality, mismatched labels, cosmetic damage.
Please be mindful of the fact that defects are common with all unofficial releases sold anywhere online or at record stores. It is something that is unfortunately out of our control as we are just retailers.